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Refund policy

Return & Exchange Policy

We want you to love your purchase! If you’re not completely satisfied, we’re happy to help within the guidelines below.

Return Eligibility

Returns are accepted within 14 days of the original purchase date.

To qualify for a return, items must:

Be unworn, unwashed, and in their original condition.
Have all original tags attached.
Be free of stains, odors, pet hair, perfume, smoke, or damage.
Include the original receipt or proof of purchase.

Items that do not meet these requirements may be refused.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Clearance or sale merchandise
Gift cards
Personalized or custom items
Intimates, undergarments, swimwear, or bodysuits (if applicable)
Accessories, jewelry, hats, or other items designated as Final Sale
Any item marked “Final Sale”

Refund Method

Approved returns will receive Store Credit Only 

Please allow 14 business days for returns to be processed after they are received.

Original shipping charges are  Non-refundable

Exchanges

Exchanges are accepted within 14 days, subject to product availability.

If the requested item is unavailable, store credit will be issued.

Online Orders

Customers are responsible for return shipping costs unless the item was received damaged or an incorrect item was sent.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 14 days so we can resolve the issue promptly.

Return Address

Local Threads Aiken

142 Laurens Street SW

Aiken SC 29801

Questions?

If you have any questions regarding your return, please contact us at:

Phone: 706-247-6321

Email: Localthreadsaiken@gmail.com

Thank you for shopping with us. We truly appreciate your support and look forward to serving you again!